About Our Moneyback Guarantee
At Test My Pets we want to help you find answers to support your pet’s unique wellness journey. If our service or results haven’t met your expectations, we offer a 30-day money-back guarantee on hair sensitivity tests.
Our Customer Promise
Our dedicated customer care team and experienced technicians are on hand to assist with questions and queries you may have about the test, process or results.
Our customer promise to you and every Test My Pets client:
Results released within 7 working days of receiving your sample.
Emails answered within 48 hrs.
Customer complaints resolution within 5 working days.
Refunds issued and processed within 21 days.
No matter what test you purchase, your satisfaction is important to us.
Your Animal's Wellness Journey
Test My Pets sensitivity tests are designed to help you understand your animal's reactions to everyday items that it could come into contact with.
We have made the process easy to follow, with 24/7 AI-assisted customer support for common questions and human support available during staffed hours when needed. Over one million tests sold across our family of brands since 2008. Our sensitivity tests are carried out using bioresonance therapy and is categorised under Complementary and Alternative Medicines (CAMs) which covers a wide range of therapies that fall outside mainstream medicine.
No appointments are necessary. Just send us your sample and let us do the rest. We screen your animal's sample and send results directly to your email for your peace of mind.
Our Best Selling Tests
A pet living with symptoms where you don't know the possible cause can affect its overall wellbeing and happiness.
Take the first steps to understand more about your animal with one of our Best Selling tests.
